At TM Property Group, we strive to provide a high standard of service. If you're dissatisfied, please follow our complaints process.

Step 1: Contact Us Directly

Please contact us in writing or via email with the details of your complaint:

Email: info@tm-propertygroup.com
Post: 1310 Solihull Parkway, Birmingham Business Park, B37 7YB

We will acknowledge receipt within 3 working days and aim to provide a full response within 15 working days.

Step 2: Escalation

If you're not satisfied with our response, you may escalate the matter to the Property Redress Scheme, of which we are a member.

Website: www.theprs.co.uk