At TM Property Group, we believe in keeping things simple, transparent, and professional. Every job follows a clear process, giving our clients confidence and control from start to finish..
As soon as a call or email comes in, one of our team members jumps on it straight away to log the issue and start the process.
We liaise directly with the tenant, landlord, client, or business owner to gain access at a convenient time.
Our team attends site, inspects the reported issue, and checks the property or premises for any hidden damage or related problems that may have been missed. A full inspection report (including advisory notes) is then sent back to the client.
Alongside the report, we provide a clear quotation for any further works required. No additional work is carried out without prior authorisation.
Once the quote is approved, we contact all parties to arrange a return visit and complete the job.
After the work is finished, a final report with photos and confirmation of the completed works is provided, along with the invoice.
This process ensures that:
will only be carried out immediately if prior authorisation has been agreed during the initial response — unless, during inspection, we identify an urgent threat to safety or further damage. Potential issues are identified early, helping prevent bigger problems later.